SLDBK Electric Bike Warranty Policy
At SLDBK BIKE, we provide factory-backed technical support, genuine replacement parts, and a 1-Year Limited Manufacturer Warranty for every electric bike and off-road electric bike we build. We stand behind our engineering and manufacturing to help ensure a reliable ownership experience.
1. Eligibility & Period
The warranty period begins on the date the original purchaser receives the product delivery. Your coverage is automatically registered using your official order details—no additional registration or activation steps are required.
Warranty Transfer
The remaining portion of the 1-year warranty may be transferred to a second owner, provided that:
- The original 1-year warranty period has not yet expired.
- The new owner can provide the original purchaser’s full name, original order number, and valid proof of purchase.
*Note: The transfer of ownership does not extend, renew, or restart the original warranty period.
2. Coverage Overview
Under normal consumer riding and maintenance conditions, SLDBK BIKE will repair or replace qualifying components determined to have failed due to verified manufacturing or material defects.
Covered Components
- Main Frame & Chassis Structural Integrity
- High-Output Lithium-Ion Battery Pack
- Brushless Hub/Mid-Drive Motor & Controller
- Primary Harness & Digital Display
- Original SLDBK Components Included in the Original Product Package
Exclusions (Not Covered)
- Misuse, abuse, neglect, or stunt riding
- Accident, crash, or impact damage
- Unauthorized modifications or custom tuning
- Normal wear and tear of consumable parts
- Commercial rental fleets or professional racing applications unless approved by SLDBK
3. Frame & Structural Warranty 1-Year
SLDBK main frames and structural chassis are covered by a 1-Year Replacement Warranty for verified manufacturing, structural, or material failures.
- Limitations: This coverage applies strictly to the replacement of the physical frame. Unless explicitly approved by our team, general labor, installation service fees, and third-party repair costs are not covered.
- Exclusions: Structural issues caused by rust, paint fading, cosmetic scratches, crash impacts, or unauthorized drilling, welding, or structural modifications.
4. Battery Coverage Schedule
SLDBK high-capacity lithium-ion batteries are covered under a limited tiered schedule to ensure long-term power delivery:
Months 0–6 After Delivery
Complete repair or replacement of the battery pack will be provided at no cost if our technical diagnostics confirm a manufacturing defect.
Months 6–12 After Delivery
If a verified manufacturing defect is confirmed, SLDBK will provide repair service, replacement support, or a reasonable solution based on diagnostic results. For repair services, SLDBK covers all diagnostic and labor costs, while the customer is responsible for round-trip logistics.
*Note: Replacement battery packs provided free of charge under warranty do not receive a new or extended warranty period.
⚠️ Battery Shipping & Safety Notice: Due to international lithium-ion battery transportation regulations, replacement battery shipments must strictly follow SLDBK-approved shipping procedures and utilize designated carrier safety requirements.
5. Component Parts & Wear Items
Original SLDBK electrical and mechanical components are covered against manufacturing defects for 1 year from delivery. Shipping fees for replacement parts may be the responsibility of the customer.
Covered Electrical Components
- Brushless Motor Assembly
- Electronic Controller
- Digital display & Instrument panel
- Throttle & Primary Wiring Harness
- LED Headlight & Taillight system
Covered Mechanical Components
- Front Suspensions & Forks
- Handlebars, Seat Post & Saddle
- Brake Assemblies (excluding pads/rotors)
- Crankset, Pedals & Wheel Hubs
- Alloy Rims & Kickstand
Consumable Wear Items (Excluded):
Brake pads, brake rotors, tires, inner tubes, drive chains, belt drives, chainrings, cassettes, grips, and wheel spokes are categorized as consumable wear items and are excluded from warranty coverage unless a clear manufacturing material defect is verified upon initial assembly.
6. DIY & Technical Support Assistance
At SLDBK BIKE, we know our riders love to understand and maintain their machines. To minimize your downtime and keep you on the trail, we provide robust remote technical support and maintain a supply of replacement parts to support long-term ownership whenever possible:
- Remote Diagnostics: Our engineering team provides step-by-step troubleshooting assistance via email, video call, or detailed diagnostic schematics.
- Replacement Parts & Instructions: If a warranted part is identified as defective, we will ship the replacement part directly to you, accompanied by clear repair instructions or instructional video guides following SLDBK-approved instructions so you can complete basic maintenance safely when appropriate.
- Professional Shop Support: If you prefer to have the repair handled by a local professional bike shop, please contact us beforehand to authorize and arrange potential service cost coverage.
7. Warranty Claim Process
To submit a warranty claim, please follow our standardized process to ensure rapid support:
Step 1: Contact Support
Email our customer support team at support@sldbike.com.
Step 2: Provide Claim Details
Include your original order number, the purchaser’s name, the vehicle’s unique serial number, a description of the issue, and clear photos or video clips demonstrating the defect.
Step 3: Resolution & Part Dispatch
Our technical team will review your claim, diagnose the issue, and arrange for the dispatch of replacement components, authorized local repair, or vehicle replacement.
8. Shipping Damage Claims
Visible transit-related damage must be reported within 7 calendar days of delivery. Please email our support team with clear photos of the physical outer shipping carton, photos/videos showing the damage on the bike, and your order details.
*Please note that shipping damage claims are handled separately from standard warranty claims. Claims reported after this period may be subject to additional review and carrier limitations. Minor cosmetic damage to free promotional accessories does not qualify for replacement.
9. Wholesale, Retail & Bulk Orders
For B2B partners, retailers, and wholesale clients, all warranty, spare parts allocation, and after-sales technical support terms are governed primarily by your signed Wholesale Sales Agreement.
- Wholesale and bulk orders are ineligible for consumer return policies (e.g., change-of-mind cancellations or standard retail return windows).
- For specialized B2B technical assistance, please contact your designated account manager or submit a ticket via support@sldbike.com.
Contact Support Team
For warranty claims, technical diagnostics, or to request replacement parts, please contact our support department:
Brand Name: SLDBK BIKE
Operating Entity: Shenzhen ShengLilu E-Commerce Co., Ltd.
Support Department: SLDBK BIKE Customer Care Team
Support Email: support@sldbike.com
Registered Business Address: Unit 1111, Building 1, Hongfa Wanyueshan Mansion, No. 638 Guangming Avenue, Guangming Community, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong 518107, China
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Average Response Time: Within 1 Business Day
This warranty policy does not affect your statutory rights under applicable consumer protection laws. Consumers may also have additional rights under applicable local consumer protection laws, including statutory warranty rights where required.
