Shipping & Delivery Policy
At SLDBK BIKE, we build heavy-duty electric vehicles engineered for high performance. Ensuring your new electric bicycle, electric dirt bike, or custom ride reaches you safely and transparently is our top logistics priority. To establish clear expectations, we detail our processing times, estimated transit schedules, global warehouse configurations, and post-delivery liability protocols below.
1. Shipping Timelines & Dispatch Logistics
Because high-performance electric dirt bikes require specialized high-capacity battery transport protocols, our shipping cycles are split into two distinct operational phases: Order Processing (Handling) Time and Transit (Shipping) Time.
| Fulfillment Type & Stock | Handling Time | Transit Time | Target Destinations | Coordination Status |
|---|---|---|---|---|
| US Local Warehouse (In-Stock Vehicles/Parts) | 1–3 Business Days (Peak Season: up to 5 days) | 3–8 Business Days | Contiguous United States | Standard Dispatch |
| EU / UK / CA Warehouse (In-Stock Vehicles/Parts) | 1–3 Business Days (Peak Season: up to 5 days) | 3–8 Business Days | European Union, UK, Canada | Standard Dispatch |
| Direct Factory Shipment (Out-of-Stock / Custom E-Bikes) | 1–7 Business Days (Subject to build queues) | 10–15 Business Days Subject to customs clearance | United States (Contiguous) | Pre-dispatch Confirmation |
| Global Direct Factory (International Custom Orders) | 1–7 Business Days (Subject to build queues) | Varies by Region Provided by support agent | EU, UK, Canada, & Rest of World | Pre-dispatch Confirmation |
*Please Note: All estimated delivery times are structured for guidance. Actual shipping dynamics may vary slightly based on freight carrier scheduling, customs processing speeds, and seasonal volumes.
2. Warehouse Inventory & Stock Availability
Our global warehouse inventory changes daily. While we make every effort to display real-time stock levels on our product pages, website availability indicators do not always reflect immediate, localized stock statuses. If a product you ordered is temporarily unavailable in your local regional warehouse (US, EU, UK, CA) at the time of order processing, our logistics desk will contact you via email to present available options—including factory-dispatch or standard preorder allocation—prior to processing your shipment.
3. Shipping Territories & Non-Delivery Excluded Zones
United States Orders: We offer FREE ocean-freight/ground shipping on all standard electric vehicle orders destined for addresses within the contiguous United States.
European Union, UK, and Canada Orders: We provide structured distribution across Europe and Canada. When a vehicle is in stock at our regional warehouses, domestic logistics apply. If your order requires factory dispatch, shipping timeframes vary. Please consult our support team to verify exact shipping routes and availability for your postal code before completing your checkout.
🚨 EXCLUDED SHIPPING REGIONS (NON-DELIVERY ZONES)
Due to strict international maritime safety standards regarding large-format lithium-ion batteries and bulk carrier physical weight limits, we cannot deliver any electric vehicles or battery components to the following locations:
North America Exclusions:
- United States: Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands.
- Canada: Yukon, Northwest Territories, Nunavut.
- Postal Exclusions: PO Boxes, APO/FPO/DPO military addresses.
Europe & UK Exclusions:
- United Kingdom: Isle of Man, Channel Islands (Jersey & Guernsey), Shetland Islands, Outer Hebrides.
- European Union: All remote offshore or non-contiguous islands (e.g., Canary Islands, Azores, Madeira, Balearic Islands, Cyprus, Malta).
- Rest of World: Contact our support desk to verify maritime routing options before purchase.
*Note: Any order submitted with a delivery address inside these excluded zones will be canceled and refunded in full.
4. Unforeseen Shipping Delays & Force Majeure
While we partner with top-tier global freight carriers, transit disruptions may occasionally occur. SLDBK BIKE is not liable for delivery delays arising from factors outside of our direct operational control, which include but are not limited to:
- Severe weather patterns or climate disruptions
- Port congestion, ocean freight vessel bottlenecks, or rail delays
- Carrier workforce strikes or supply chain service interruptions
- Customs inspection protocols or hold-ups at international border crossings
- National holidays or public peak seasonal carrier overloads
- Acts of God or other force majeure events
5. Carrier Dispatch & Heavy Freight Delivery Protocol
To secure your valuable shipment, we arrange transit through professional heavy-freight carriers:
- Standard Parcels & Accessories: Dispatched via FedEx Ground, DHL, UPS, DPD, or national postal carriers.
- Heavy Vehicles & Electric Dirt Bikes: Dispatched via professional, specialized LTL Freight Truck services.
Freight Delivery Protocol (Adult Signature Mandatory):
For heavy LTL-delivered electric vehicles, the carrier’s dispatcher will contact you using the phone number provided at checkout to coordinate a delivery appointment. An adult (18+) must be physically present at the delivery site to inspect the structural box condition and sign the carrier’s proof-of-delivery (POD) receipt. Unexcused failures to coordinate delivery appointments or unnotified refusals may result in storage fees or carrier return charges being assessed to the customer.
6. Damaged or Lost Shipments
Heavy shipping presents occasional mechanical wear-and-tear risks. We maintain rigorous standards to resolve handling problems swiftly.
Damaged Shipments
Please thoroughly inspect the shipping container and your vehicle immediately upon arrival. If structural damage to the outer pallet or vehicle frame is visible:
- Take clear, high-resolution photographs and videos of the damaged packaging and product.
- Note the damage clearly on the carrier’s delivery receipt before signing.
- Keep all original box packaging, packing inserts, and protective structures.
- Contact our customer support desk within **48 hours** of receipt at support@sldbike.com.
Lost Packages / Delivery Discrepancies
If your tracking identifier marks your shipment as successfully “Delivered” but you cannot locate your package:
- Verify your physical address, check secondary entry doors, and ask immediate neighbors or front-desk personnel.
- Contact the carrier immediately to file an official missing package inquiry.
- Submit an alert to our support desk with your order number.
- Carrier Investigations: Once reported, the carrier requires a structural investigation period of up to **10 business days** to complete location tracing. We must await the carrier’s official finding before issuing replacement frames, repair items, or refunds.
7. Shipping Protection & Insurance
Unless explicitly stated otherwise at checkout, standard carrier cargo shipping insurance is integrated into all electric vehicle orders fulfilled by SLDBK. If a shipment is confirmed lost or irreparably damaged in transit by our carriers, our team will coordinate with the logistics provider to resolve the loss through parts replacement, structured mechanical repair, or a full refund, depending on the certified outcome of the carrier’s official investigation.
8. Customs, Import Taxes & Compliance
Contiguous US Customers: SLDBK handles import duties, customs clearances, and standard domestic sales taxes. The checkout price is inclusive of standard freight delivery costs.
EU, UK, and Canada Customers: Shipments dispatched from regional local warehouses are inclusive of localized VAT and duties. For global direct factory shipments, regional import VAT or customs administration fees may be assessed depending on localized threshold standards. Customers are responsible for complying with all regional import laws, local registration codes, road-use requirements, and product class regulations applicable in their destination country.
9. Shipping Address Corrections & Delivery Refusals
Customers are responsible for entering an accurate, complete shipping address and reachable contact number at checkout. We cannot guarantee address modifications after an order has entered carrier sorting and dispatch queues.
Prior to Dispatch
If you submit address corrections immediately before label printing and carrier loading, we will adjust your shipping parameters Free of Charge.Post-Dispatch In Transit
If an address modification is requested while the vehicle is already in transit, a carrier-imposed redirect charge up to $20, or actual carrier costs, may apply.- Post-Delivery Corrections: If an item is successfully delivered to the original checkout address, requests to locate, retrieve, or re-route the shipment are subject to a recovery fee up to $150 plus actual carrier retrieval charges.
- Refused Deliveries: If a delivery is refused at your residence without written, prior consent from SLDBK, the customer remains responsible for actual outbound logistics costs and return shipping charges assessed by the freight company.
10. Consignment Tracking
We provide multiple ways to trace your shipment:
- Registered Users: Log into your account portal at sldbike.com to view active transit tracking status.
- Guest Checkout: Once your vehicle leaves our loading docks, we automatically email your tracking details and lookup links.
If you do not receive your shipping confirmation email within your estimated handling period, please email us directly at support@sldbike.com and we will provide an update within one business day.
11. Shipping FAQ
Review standard questions regarding shipping electric bicycles and electric dirt bikes with SLDBK:
Fulfillment & Shipping Inquiries
For order tracking updates, production status reports, or to confirm a direct factory dispatch schedule, contact our global logistics desk:
Brand Name: SLDBK BIKE
Operating Entity: Shenzhen ShengLilu E-Commerce Co., Ltd.
Support Email: support@sldbike.com
Registered Business Address: Unit 1111, Building 1, Hongfa Wanyueshan Mansion, No. 638 Guangming Avenue, Guangming Community, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong 518107, China
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Estimated Email Response Time: Within one business day.
This Shipping Policy forms part of our Terms of Service. Please also review our Privacy Policy and Warranty Policy.
SLDBK BIKE reserves the right to adjust delivery procedures, carriers, and rates based on actual logistics scenarios.
